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Automatic refunds
If a report you paid for cannot be made, we refund its price automatically. You do not need to ask. This happens when:
- our data partners return no records or an error for that report;
- the report is not ready within 30 minutes after payment.
In an order with several reports, only the share of the report that could not be made is refunded. The reports that were delivered stay paid.
When the money arrives
Refunds go back to the card or payment method you used. Banks usually show them within 5 to 10 business days. The order page and the e-mail show which reports were refunded.
After a report is delivered
A delivered report is digital content and cannot be returned, so we do not refund it if you change your mind or if the history of the car turns out different from what you expected. We fix the report or refund it when:
- the report is for a different VIN than the one you ordered;
- the file does not open or is empty;
- the report clearly does not match what the page described for that product.
Write to us within 14 days of the order.
Free check results
The free check shows that records exist, not what they contain. A report with fewer or smaller records than you hoped for is not by itself a reason for a refund.
How to ask
Write to [email protected] or on Telegram with your order link, or the VIN and the e-mail used for the order, and tell us what went wrong.
Disputes with your bank
Please write to us before you open a dispute with your bank. Most problems are solved faster this way, and a refund from us reaches you sooner than a dispute. See also our terms of service.